S Plus Helpdesk
How Teams Add-on S Plus Helpdesk Chatbot can help?
Monitor your Microsoft 365 Event Logs and Take Actions
Build your own Knowledge Base
Reduce the Routine Tasks from your IT Helpdesk
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Unique Platform for understand and analyze the large volume of Events Log generated from M365, O365, EMS, Azure AD, Intune, etc.
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Filter the importance and urgency, and provide recommended actions to IT Team or End-User through the Chatbot
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With our Managed Services, we can help you to build your customized helpdesk knowledge base for your internal or external applications, like Salesforce, Workday, ServiceNow, or other HR, CRM, POS System
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Over thousands of Ready-To-Use Templates are available in our knowledge base
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User-Friendly Materials (include procedures, screencap, and video) can easily let your users to follow and address their questions
S Plus Helpdesk Chatbot
Rich Knowledge Base
Chit-chat
Native Support in Microsoft Teams
Powered by SOS S Plus from over 550K Office 365 seats deployment in the past 8 years (since 2011)
Over 500 scenarios of chit-chat in the voice of multiple personas, like Professional, Friendly and Witty
Able to install in Chat or Teams Channel , work on Mobile, Web and Desktop
Easy to deploy
Highly Customization and Use Case
Can be installed and distributed for entire organization through policy
Extended the usage to Sales Enquiry, Customer Services, HR with specific Knowledge Base
S Plus Helpdesk Chatbot Features
Chit-chat
Over 500 scenarios of chit-chat in the voice of multiple personas, like Professional, Friendly and Witty
Response Card
Customized Response Card for different kind of answers and actions
Intelligent
Understand questions with intelligent and predict answers
Suggested Questions
Helping User to ask the exact question and get the corresponding answers
Powered by SOS S Plus
Supported by Localized Cloud Managed Services Provider
Provide User Administration
Regular End-User Training and New Features Update
Live Customer Support
Contact us to learn more about S Plus Helpdesk Chatbot
Enquiry: +852 3525 1828
Email: enquiry@soshk.com
You may also find us on Live Chat.
