Highly Responsive

Our specialist will response to you – immediately after you have placed a ticket. Most problems related to client usage or settings are solved within 1 hour; while server related problem are normally solved within 1 day.


Pay as you use. Enquiries are free! Ask us via our complementary real person LiveChat or simply call us! We charge you only when you require our engineer to fix or configure something for you.


We currently manages over 500,000 users, so we know what we are doing! Our engineers are Microsoft Certified specialist and also owns the prestige Microsoft Premier Support contract from Microsoft to gets you covered. Our team of specialists are reliable and experienced. We will take good care of technical problems you faced.

Best IT Support Hong Kong

SME Support Package

Need someone to take care all of your IT related questions? SOS provides the best IT outsourcing services and managed support through hybrid setup of on premise servers and cloud technologies.

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Multi-Channel Support Channel

LiveChat, Email or Call our dedicated support hotline whenever there is an IT problem you need a hand

Focus you and your staff’s time to stay productive by the best use of technologies, we will handle the rest.

    • Add/Delete users accounts

    • Mailbox settings

    • Distribution group/Share Mailboxes

    • license updates/renewal

    • Almost everything within Office365!

Token-Based Pricing Model

Green for Users, Blue for Servers

Don’t know how to use? Ask us.

Our engineers support team is always online. Simply tap the “LiveChat” button and we will answer you questions.

Born in the cloud

Our specialists have solved millions of IT problems

Be a master of new and useful tools and applications! Boost your productivity.

  • Introduction to new applications

  • Training session

  • Regular technical updates

We try to offer the most flexible, cost-effective yet customizable IT services model for our customers.

With our extensive support experiences gained from over 500,000 users, we know office users simply wants to stay productive on what they do and this is our aim too; while our specialist do whatever we can to keep the backend systems as reliable as possible to keep up with the promise.

Green User Tokens

  • Ask-The-Expert via LiveChat or phone at no charge!

  • User Tokens are PC related issues

  • User Tokens are charged only when you require an engineer to troubleshoot or fix an issue

  • 1 User Token per hourly engineer support time

  • User Tokens are highly flexible IT investment for your staffs, you can use them to do training for your users, perform periodic IT security check, PC routing maintenance and more.

Blue Incident Tokens

  • Incident Tokens are charged on incident basis of hourly

  • Best model for server side or backend system incidents, because these incidents can take hours or even days to fix when it comes to a major catastrophic failure

  • Incident Tokens are highly flexible IT investment for your IT systems, you can use them to configure new IT systems with foreseeable and controllable IT spending.

  • Incident Tokens are fully backup and covered by Microsoft Official support channel.



  • 2 Blue tokens

  • 10 Green tokens

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  • 5 Blue tokens

  • 30 Green tokens

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  • 10 Blue Tokens

  • 50 Green Tokens

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